Customer Satisfaction and Complaint

Çağatay Kablo is "customer oriented" company. With all of our products we aim the customer satisfaction. Our production processes are shaped according to customer demands and expectations. We continuously improve our processes according to customer satisfaction results. We aim to establish long-term relationships with our customers.

In this context, our customer satisfaction and customer complaints policy;

» To make customer satisfaction permanent,

» To follow whether customer requirements are met,

» Evaluating the changing expectations of the customer,

» To inform our employees about customer expectations and complaints,

» Carrying out product development activities according to customer complaints,

» To perceive the positive and negative feedback of our customers as "gifts",

» Using resources according to customer feedback,

» To handle customer demands and complaints within the legal framework,

» Making necessary improvements and updates based on customer complaints,

» Customer satisfaction is among the most basic objectives.