Customer Satisfaction and Complaint

Çağatay Kablo is a customer-focused company. Customer satisfaction is at the heart of everything we produce: our production processes are shaped by customer requirements and expectations, we continuously improve our processes based on customer satisfaction results, and we aim to build long-term relationships with our customers.

Our customer satisfaction and complaints policy is to:

» Make customer satisfaction permanent,

» Monitor whether customer requirements are being met,

» Evaluate customers' changing expectations,

» Keep our employees informed about customer expectations and complaints,

» Carry out product development work based on customer complaints,

» Treat both positive and negative customer feedback as a gift,

» Allocate resources according to customer feedback,

» Handle customer requests and complaints within the legal framework,

» Implement the necessary improvements and updates based on customer feedback,

» Make customer satisfaction one of our most fundamental goals.